Privacy Policy — fancewin
This Privacy Policy explains what personal information fancewin collects from players across Bangladesh, how that information is used, stored, and protected, and what rights you hold in relation to your own data. fancewin is committed to handling all personal data with transparency, security, and respect for the privacy of every registered player on the platform.
fancewin ("we", "us", "our", "the Platform") takes the privacy of its players seriously. This Privacy Policy applies to all personal information collected, processed, and stored by fancewin in connection with your use of the fancewin website, mobile interface, gaming services, payment processing, and customer support functions. It applies to all registered users in Bangladesh and to any visitor who accesses the Platform without registering an account.
By registering an account on fancewin or by continuing to use the Platform after this Privacy Policy has been brought to your attention, you acknowledge that you have read and understood this document and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Privacy Policy, you should cease using the Platform and, if you have a registered account, contact support@fancewin to request account closure.
A Note on Scope: This Privacy Policy covers data processed directly by fancewin. Where fancewin uses third-party service providers — including payment partners such as bKash, Nagad, and Rocket, or game studios such as Pragmatic Play and Evolution Gaming — those providers operate under their own respective privacy policies, which we encourage you to review independently. fancewin shares only the minimum data necessary for those providers to deliver their services to you.
Data We Collect
fancewin collects personal data from you through several channels: directly when you register an account or contact support, automatically through your use of the Platform, and in some cases from third-party partners involved in payment processing and identity verification. The categories of personal data we collect are described below.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, NID number or passport number, photograph (for KYC) | Provided by you at registration or during KYC verification |
| Contact Data | Mobile phone number, email address, residential address (district, division, Bangladesh) | Provided by you at registration or when updating account settings |
| Financial Data | bKash, Nagad, or Rocket account number (last four digits only); transaction reference numbers; deposit and withdrawal amounts in ৳BDT | Generated automatically during payment transactions; partial data shared by payment providers |
| Gaming Activity Data | Games played, wager amounts, session duration, win/loss records, bonus usage, responsible gaming tool settings | Collected automatically by the Platform during gameplay sessions |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, session timestamps | Collected automatically via server logs and browser signals when you access the Platform |
| Communications Data | Content and metadata of emails, support tickets, and any other written communications you send to fancewin | Provided by you when you contact support or respond to platform communications |
| Preference Data | Language settings, notification preferences, marketing opt-in status, favourite games list | Provided by you via account settings or inferred from your gaming activity on the Platform |
fancewin does not collect sensitive personal data beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data (other than a photograph submitted for KYC purposes), health data, religious beliefs, political opinions, or racial or ethnic origin data. Where KYC photographs are submitted, they are used solely for identity verification and are not processed for facial recognition or biometric profiling purposes.
Minimum Data Principle: fancewin adheres to a minimum data collection principle. We collect only the personal data that is genuinely necessary for the purpose stated at the time of collection. We do not collect data speculatively or for purposes we cannot articulate clearly to you on request.
How We Use Your Data
fancewin processes your personal data only for the purposes described in this Privacy Policy and only where a lawful basis for that processing exists. The primary purposes for which we process personal data are as follows:
- Account Creation and Management: We use your identity and contact data to create and maintain your fancewin account, to verify your identity and age (18+), to allow you to log in securely, and to administer your account settings, balance, and preferences throughout your time as a registered user of the Platform.
- Payment Processing: We use your financial data to facilitate deposits to your fancewin wallet via bKash, Nagad, Rocket, Upay, or bank transfer, and to process withdrawal requests back to your registered payment method. We do not store complete payment account credentials; we retain only the partial identifiers necessary to verify that withdrawal requests are directed to the same payment method used for deposits.
- KYC and Identity Verification: We use your identity documents and photographs to verify that you are who you say you are and that you meet the minimum age requirement of 18 years. KYC verification is required before your first withdrawal is processed and may be required again if your account activity triggers a re-verification review.
- Gaming Services Delivery: We use your gaming activity data to present the games, betting markets, and live casino products available on the Platform, to record and settle wagers accurately, to calculate and credit winnings, and to manage responsible gaming tool settings that you have applied to your account.
- Customer Support: We use your identity, contact, and communications data to respond to support requests, to investigate complaints, to resolve disputed transactions, and to maintain a record of interactions sufficient to handle follow-up queries effectively.
- Fraud Prevention and Security: We use technical data, financial data, and gaming activity data to detect and prevent fraudulent account activity, money laundering, bonus abuse, and automated bot usage. This processing is necessary to protect all players on the Platform and to maintain the integrity of gaming outcomes.
- Responsible Gaming Monitoring: We use gaming activity data — including session length, wager frequency, deposit patterns, and self-exclusion status — to support our responsible gaming programme. This may include proactive outreach to players whose activity patterns suggest a potential gambling problem, in accordance with our Responsible Gaming obligations.
- Marketing and Promotions: Where you have opted in to marketing communications, we use your contact and preference data to send you information about promotions, bonuses, seasonal offers (such as those tied to Eid, Pohela Boishakh, BPL, or IPL season), and new products available on fancewin. You may withdraw marketing consent at any time by updating your notification preferences in your account settings or by emailing support@fancewin.
- Legal and Regulatory Compliance: We process your personal data to the extent necessary to comply with applicable legal obligations, including responding to lawful requests from law enforcement authorities and retaining financial transaction records for the periods required by applicable law.
Identity & Age Verification
Your NID or passport data is used exclusively to confirm that you are a real adult player aged 18 or above. We do not use identity documents for any commercial profiling purpose beyond this verification requirement.
Gaming Activity Analysis
Aggregated and anonymised gaming data helps fancewin improve the platform experience — such as optimising game loading times and identifying popular titles among Bangladesh players. Individual-level data is not sold or shared for this purpose.
Opt-In Marketing Only
fancewin will not send you promotional communications unless you have actively opted in. Your marketing preference can be changed at any time from your account settings panel. Opt-out requests are actioned within two business days.
Data Sharing & Third Parties
fancewin does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data with third parties only in the specific circumstances described in this Article, and only to the extent necessary for the stated purpose.
| Recipient Category | Purpose of Sharing |
|---|---|
| Payment Service Providers | bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, and card payment gateways receive the minimum transaction data necessary to process your deposits and withdrawals. These providers process payments under their own privacy policies and are not permitted to use your data for any purpose beyond payment execution. |
| KYC & Identity Verification Partners | Where fancewin uses a third-party identity verification service to assist with KYC screening, your name, date of birth, and identity document image may be shared with that provider for the purpose of confirming your identity and age. Verification providers are contractually bound to process this data solely for verification purposes. |
| Game Content Providers | Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and account identifier when you launch a game. They do not receive your full name, NID, or payment details. Game providers process session data under their own data processing agreements with fancewin. |
| Customer Support Tools | fancewin may use a third-party support ticketing or live chat platform. Support interactions are stored on that platform's servers. These providers are bound by data processing agreements that limit their use of your data to the provision of the support tool service only. |
| Law Enforcement & Regulatory Authorities | fancewin will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by a lawful legal obligation, court order, or official government request. We will notify affected users of such disclosures where legally permitted to do so. |
| Fraud Prevention Services | Aggregated device fingerprint data and transaction risk signals may be shared with fraud prevention partners to detect and block fraudulent account activity, stolen payment credentials, and automated bot access. This processing is necessary for the security of all Platform users. |
All third parties with whom fancewin shares personal data are required to maintain appropriate technical and organisational security measures to protect that data. fancewin does not transfer personal data to countries outside Bangladesh except where technically unavoidable due to the global infrastructure of cloud services or payment networks, and in such cases we ensure that appropriate contractual safeguards are in place.
Cookies & Tracking
fancewin uses cookies and similar technologies (including local storage, session storage, and pixel tags) to deliver the Platform's core functionality, to maintain your session state while you are logged in, and to improve the Platform experience over time. This section explains what types of cookies we use and why.
- Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They maintain your login session, remember your account preferences during a visit, and ensure that the games and betting interfaces load correctly on your device. These cookies cannot be disabled without causing the Platform to malfunction. They do not track browsing activity across other websites and do not store personal data beyond what is necessary for session management.
- Functional Cookies: These cookies remember choices you make — such as your preferred game categories, display settings, and responsible gaming tool configurations — so that you do not need to re-enter these preferences on each visit. Functional cookies do not track your activity on other websites.
- Analytics Cookies: fancewin uses anonymised analytics data to understand how players interact with the Platform — for example, which games are most popular among players in Dhaka, Chittagong, or Sylhet, and where users encounter difficulties in the registration or deposit process. Analytics data is processed in aggregated, anonymised form and is not linked back to individual user accounts.
- Marketing and Retargeting Cookies: These cookies are only set if you have opted in to marketing communications. They allow fancewin to deliver relevant promotional messages and to measure the effectiveness of promotional campaigns. You can disable marketing cookies at any time by updating your cookie preferences in your account settings.
Managing Cookies: Most browsers allow you to control cookies through their settings panel — you can view, delete, or block cookies at any time. Please note that blocking strictly necessary cookies will prevent you from logging into your fancewin account and using core Platform features. Deleting cookies does not delete your account or any data held on fancewin's servers; it only removes locally stored browser data. For full details on managing browser cookies, consult your browser's help documentation.
Data Retention
fancewin retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply to the main categories of personal data we hold.
| Data Category | Retention Period |
|---|---|
| Account and Identity Data | Retained for the lifetime of your active account, plus a minimum of five years following permanent account closure. This retention is necessary to respond to regulatory inquiries and legal claims arising after closure. |
| Financial Transaction Records | Retained for a minimum of five years from the date of each transaction. This retention period supports anti-money-laundering compliance obligations and enables accurate dispute resolution. |
| KYC Documents | Retained for the lifetime of your account plus five years following closure. KYC documents may be required to respond to regulatory or law enforcement requests during this period. |
| Gaming Activity Logs | Detailed session logs are retained for two years from the date of each session. Aggregated, anonymised gaming data may be retained indefinitely for Platform analytics and improvement purposes. |
| Support Communications | Retained for three years from the date of the most recent communication in each support thread. This enables fancewin to reference prior interactions when handling follow-up queries. |
| Marketing Preferences and Opt-In Records | Retained for the lifetime of your account plus two years following closure, to demonstrate consent compliance in the event of a complaint or regulatory inquiry. |
Where personal data is no longer required for any active purpose and its retention period has expired, fancewin will securely delete or anonymise that data. Anonymised data — from which all identifiers have been permanently removed and re-identification is not reasonably possible — may be retained indefinitely for statistical and Platform improvement purposes without further notice to you.
Data Security
fancewin implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme includes the following controls.
256-Bit SSL Encryption
All data transmitted between your browser or device and fancewin's servers is encrypted using 256-bit SSL/TLS technology. This prevents interception of your login credentials, payment information, and personal data during transmission.
Encrypted Data Storage
Sensitive personal data stored on fancewin's servers — including passwords and identity document images — is encrypted at rest using industry-standard encryption algorithms. Passwords are stored as salted cryptographic hashes and are never stored in plain text.
Access Controls
Access to personal data within fancewin's internal systems is restricted on a strict need-to-know basis. Staff are granted only the minimum data access required to perform their role, and all internal data access is logged and periodically audited.
Fraud & Intrusion Detection
fancewin operates continuous fraud and intrusion detection monitoring across all Platform systems. Unusual access patterns, login attempts from unrecognised devices, and anomalous transaction behaviour trigger automated alerts and manual review.
Two-Factor Authentication
fancewin supports two-factor authentication (2FA) via OTP to your registered Bangladesh mobile number. We strongly encourage all players to enable 2FA from their account security settings to protect against unauthorised access.
Regular Security Reviews
fancewin conducts periodic security reviews and vulnerability assessments of its platform infrastructure. Third-party security audits are commissioned on a scheduled basis to independently verify the effectiveness of our security controls.
Security Incident Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fancewin will notify affected users without undue delay via the email address registered on your account. The notification will describe the nature of the breach, the categories and approximate number of records affected, the likely consequences, and the measures fancewin has taken or proposes to take to address the breach.
Your Privacy Rights
As a user of fancewin, you hold a number of rights in relation to the personal data we hold about you. fancewin is committed to honouring these rights promptly and without unnecessary bureaucracy. The rights available to you are described below.
Right of Access
You have the right to request a copy of all personal data that fancewin holds about you. Requests are fulfilled within 30 days of receipt, free of charge.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Update basic contact details directly in your account settings, or contact support for identity data corrections.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations for financial and KYC records.
Right to Restrict Processing
You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified by our team.
Right to Data Portability
Where processing is based on your consent or on a contract with you, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing carried out on the basis of legitimate interests.
Right to Withdraw Consent
Where fancewin processes your data on the basis of your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Rights re: Automated Decisions
Where fancewin makes decisions that significantly affect you using automated processing alone (e.g., automated fraud flags), you have the right to request human review of that decision.
To exercise any of the rights described above, please contact fancewin in writing at support@fancewin with the subject line "Privacy Rights Request" and your registered mobile number for account verification purposes. fancewin will respond to all valid privacy rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, with notification provided to you before the initial 30-day period expires.
Identity Verification for Rights Requests: To protect your privacy, fancewin will verify your identity before fulfilling any data access, rectification, or erasure request. This verification may involve confirming your registered mobile number via OTP or requesting a copy of your NID. This step ensures that personal data is never disclosed or altered in response to a request from a third party impersonating you.
Contact & Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which fancewin handles your personal data, please contact our privacy team in the first instance. We are committed to addressing all privacy-related concerns promptly and in good faith.
Privacy Contact: All privacy inquiries should be directed to support@fancewin with the subject line "Privacy Inquiry" followed by a brief description of your query. fancewin aims to acknowledge all privacy communications within two business days and to provide a substantive response within 14 calendar days for general inquiries and within 30 calendar days for formal rights requests.
If you are not satisfied with fancewin's response to a privacy complaint, or if you believe that fancewin is processing your personal data in a manner that is inconsistent with this Privacy Policy or with applicable data protection principles, you have the right to escalate your complaint. fancewin encourages users to first exhaust the internal complaint process before pursuing external remedies, as most issues can be resolved more quickly through direct engagement with our support team.
This Privacy Policy was last updated in January 2026. fancewin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable legal requirements. Where changes are material — meaning they significantly affect how we use your data or the rights available to you — fancewin will notify registered users via their registered email address or via a prominent notice on the Platform at least 14 days before the changes take effect. The "Last updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of the Platform after the effective date of any revision constitutes acceptance of the updated Privacy Policy.
Contact for Privacy Matters: support@fancewin — please include your registered mobile number and the nature of your inquiry in the subject line. Do not include your full NID number or password in any email communication. fancewin will never ask you for your account password via email or support chat.
Continue Exploring fancewin
Your privacy is protected every step of the way. Now explore the full fancewin platform — live casino, cricket betting, premium slots, and more — all secured with SSL encryption and accessible via bKash and Nagad. Adults aged 18 and above only.